Sample (Redacted)

QA Evidence Pack

Most course delivery ends with an email that says "it's done." The QA Evidence Pack gives your team a structured record of what was checked, what was found, and what was accepted.

Why this matters

When course delivery does not include structured QA evidence, questions show up later in the form of broken links, learner complaints, audit pressure, or handoff confusion. The QA Evidence Pack closes that gap, so your team has something concrete to review and rely on.

  • Procurement and audit defense: A documented verification record protects your team if a delivery is questioned internally or externally.
  • Compliance documentation: For regulated training environments, evidence of quality checks supports your compliance posture.
  • Vendor continuity: If you ever change contractors, the pack gives the next team a clear record of what was delivered and to what standard.

What's inside

  • Batch summary (scope, dates, counts)
  • Definition of Done checklist
  • Exception log (what didn't pass, why, assigned owner, next step)
  • Verification samples (spot checks and screenshots)
  • Sign-off record

Note: This sample uses fake course names and redacted identifiers.

Batch Summary

  • Batch: 02
  • Courses delivered: 37
  • Complexity mix: 12 Light / 20 Standard / 5 Heavy
  • Critical issues: 0 (post-fix)
  • Exceptions: 6 (owner assigned)

Checklist (excerpt)

  • Student-facing links validated
  • Template + navigation rules applied
  • Publish states correct
  • Accessibility baseline checks completed

Exception Log (excerpt)

  • Course 014: LTI link requires vendor re-auth (Client IT)
  • Course 022: missing source PDF (SME)
  • Course 031: video replacement requested (Change Order)

Sign-off language (example)

“Batch 02 is accepted against the Definition of Done. Exceptions listed above are acknowledged and scheduled.”

Sign-off is provided by your designated review contact — typically the project lead or L&D manager. It covers the items within the Definition of Done for that batch. Items in the exception log are acknowledged separately and tracked to resolution. Sign-off does not waive your right to raise defects during the 30-day warranty window.

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